ECRM electronic customer relationship management retention loyalty marketing behavior customer support automation sales stickiness insight quality service help desk contact center eCRMGuide internet.com ...

The Association of Support Professionals is a national organization dedicated to the advancement of the software support profession...with local chapters where individual members can share ideas, insights, and experiences with their colleagues.

Share the Wealth! Recruit New ICSA Members and Win Great Prizes!! ICSA Membership offers a treasure trove of educational, professional development and networking opportunities to customer service professionals from across the country. Our members know how valuable ICSA's member benefits can be. Now we are giving you the chance to Share the Wealth and win. Follow this link for all the rules.

The Customer Satisfaction Measurement Association&#153 is an association of companies that conducts benchmarking studies to identify the practices that improve the overall operations of the members. ...

The Mystery shopping providers association's Web site is a one-stop source of information onMystery shopping and marketing research, with a directory of 130 mystery shopping providers.

Consortium for Service Innovation is a non-profit alliance of leading technology companies who are working together to solve industry-wide challenges. The Consortium is dedicated to shaping the future of customer service through the development of innovative strategies, business models and industry standards.

Welcome to the Customer Service Institute of Australia, your premier customer service resource! Exceptional Customer Service has now become a leading component in the mission and vision ...